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Delivery and Returns

 

Christmas Delivery.

The cut-off date for Recorded First Class orders to arrive before Christmas Day is the 18th December at 2pm.

The cut-off date for Next Day delivery orders to arive before Christmas Day is the 22nd December at 11am.

Any Christmas international orders should be placed before 12th December.

After the 23rd December, we will start posting orders again on the 29th December.

 

Free UK shipping on orders over £150. 

Our shipping costs are based on the estimated size and weight of the items and this will be calculated at the checkout.

All orders received before 2.00pm will be shipped out the same day, any orders received after then will be shipped the following working day. If your order is placed after 2.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. Next day delivery orders placed before 2PM on a Friday will arrive the following Monday. We require a signature for all deliveries. A tracking number will be provided upon dispatch of your order.

If you wish to return your order, put the item(s) back into the original packaging with a completed returns form and stick the return address label on the front of the packaging. Your item will be refunded if you return it within 28 days. The item is unused and not damamged. 


International cologne orders are subject to hazardous goods shipping costs. 

We can ship 100ml colognes to USA, Canada and Japan at a rate of £50 and Germany, France, Netherlands and Belgium for £35.

If you are not ordering from one of these countries then at this time we unfortunately cannot ship you cologne. If you have any queries please email weborders@murdocklondon.com

 

UK 1st Class Recorded Delivery

Deliveries will be made within 3-5 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.  The cost of UK Recorded Delivery depends on the weight of your package. You will be able to track your order on the Royal Mail website (www.RoyalMail.com/track-trace) using the tracking number sent in your shipping confirmation email. We will advise you if your order is being dispatched via Royal Mail.  Your order can be delivered anytime between 7am and 9pm and a signature is required on receipt.  If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.  Orders over £100 will receive free UK shipping. 

UK Next Day Delivery


•    If you place your order by 2pm Monday to Friday, you will receive your goods the next working day. If you order before 2pm on a Friday then your goods will arrive on Monday excluding Bank holiday weekends when it will arrive on the first working day of the week.  

A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.  The cost of Next Day Delivery starts at £6.35. Orders over £100 will receive free UK shipping. Our carrier will deliver your parcel between 7am and 9pm. A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. 

If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Next Day Delivery is not available to the following postcodes:


AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, AB63, BF, BT, DD10, DD8, DD9, FK17, FK18, FK19, FK20, FK21, FK8, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV7, IV8, IV9, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH10, PH11, PH13, PH14, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

EU Member States Shipping Notes

VAT is charged on deliveries to EU Member States.

Important. Due to changes in the classing of cologne as a hazardous good which came into effect in January 2013, we are only able to ship colognes to certain countries outside the UK. These are: 

Germany, France, Netherlands and Belgium for £35.  

We are currently unable to automatically reflect this in our online shopping cart so if this applies to your order, we may contact you after your order is placed to ask for extra payment. If you are not from one of these countries we may still be able to ship your cologne but we will have to charge even higher rates than the ones given here. If you have any queries please email weborders@murdocklondon.com

USA and Canada Shipping Notes

Delivery is via US Postal Service or courier such as Fed Ex. All orders can be tracked and a signature will be required on delivery. The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by the consignee.

VAT is not charged on deliveries to USA and Canada. The UK 20% VAT is automatically deducted from the price.

Important. Due to changes in the classing of cologne as a hazardous good which came into effect in January 2013, we are only able to ship colognes to certain countries outside the UK. These are: 

USA, Canada, Japan at a rate of £50 and Germany, France, Netherlands and Belgium for £35.  

We are currently unable to automatically reflect this in our online shopping cart so if this applies to your order, we may contact you after your order is placed to ask for extra payment. If you are not from one of these countries we may still be able to ship your cologne but we will have to charge even higher rates than the ones given here. If you have any queries please email weborders@murdocklondon.com

Rest of World Shipping Notes

Delivery is via Royal Mail Airmail or with The Courier Company. All orders can be tracked and a signature will be required on delivery.

We aim to deliver your order as quickly as possible, but please allow up to 10 days. The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by you, the consignee.

VAT is not charged on deliveries to the Rest of World. UK VAT of 20% VAT will be automatically deducted from the price on your invoice.

Important. Due to changes in the classing of cologne as a hazardous good which came into effect in January 2013, we are only able to ship colognes to certain countries outside the UK. These are: 

USA, Canada, Japan at a rate of £50 and Germany, France, Netherlands and Belgium for £35.  

We are currently unable to automatically reflect this in our online shopping cart so if this applies to your order, we may contact you after your order is placed to ask for extra payment. If you are not from one of these countries we may still be able to ship your cologne but we will have to charge even higher rates than the ones given here. If you have any queries please email weborders@murdocklondon.com

Returns procedure

We are happy to offer a refund on item(st) returned within 28 days of purchase date.  This applies to full price and sales items; you will be refunded the price at time of purchase as shown on the receipt.  In the interests of hygiene we are unable to accept any items that have been used or with broken seals.

You refund, together with the cost of the return postage will be issued in full on receipt of the items.

Simply return the items in the packaging, fill in the returns form and put it in back in the packaging.  Stick the return label on the packaging.  We will send you a confirmation of reciept and also when the refund has been processed.

If you have any further questions please email weborders@murdocklondon.com