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Jobs at Murdock London

 

We are always looking for talented new members of staff to join us in making the world a more stylish place - whether they be barbers, sales assistants or office staff. Have a look at our current vacancies below. To apply for a position, send your CV and a Cover Letter to us at: recruitment@murdocklondon.com

 

Current Vacancies

 

Receptionist

 

This position is suitable for an enthusiastic, articulate and bright individual that comes from a customer services background. Murdock is London's finest gentlemen's grooming establishment, and this role requires interaction with our customers / clients. Based at our head office the role requires the following:

 

Taking & Management of customer bookings over the phone out-with store hours.

Starting at 8am on weekdays and acting as key contact for customers.

Management of key customer facing email accounts.

Should be the sole point for contact midweek for all email based customer service enquiries across all channels.

You will work closely and report into the retail ops manager and ecomm manager to escalate complaints when appropriate and ensure resolution.

You will monitor online customer feedback across the following social channels, replying positively where necessary and channelling back into the more traditional forms for suitable resolution if not.

Manage Customer service reporting to allow visibility on main issues faced by the business to champion systematic solutions.

 

Proven experience in a customer service role is vital, ability to use relevant Microsoft platforms etc. Applicant must have minimum 3 A levels. Salary is pro rata with minimum 30-hour week, max 40 hours.

 

Wholesale & Marketing Assistant

 

This junior role involves marketing the Murdock London brand to prospective wholesale accounts, and also the creation of the collateral to assist this business development. You will be an ambassador for the brand, marketing the business where appropriate. You will report to the Managing Director and Supply Chain Manager. Applicants must have some experience in the wholesale market.

 

Key Duties Include:

Assist in the Management and development of the nationwide wholesale business in order to meet objectives and targets with focus on key account management, profitability and sales growth

Assist in the management of Wholesale accounts to achieve agreed sales targets

To open new wholesale accounts in line with the company objectives and maximize the potential of existing accounts

Help develop and influence Partner relationships in order to maximise sales opportunities to build Brand visibility

Help develop business relationships with key Partners in order to reach agreed sales and profitability targets

Creation of the collateral needed to market the wholesale channel

 

Knowledge & Skills

The ideal candidate should be capable of initiating and maintaining strong personal relationships

In addition, you must be able to coordinate with all the departments involved to ensure the completion of the associated marketing programs for wholesale

A high degree of organisation and self-motivation is required

Job Type: Full time

Required education: Bachelor's Degree, minimum qualification BA Hons/ BSC

 

Barbers

 

We are frequently on the lookout for new barbers. It is the responsibility of the barber to act as brand ambassador for Murdock London and provide the highest quality barbering and customer services to the clients. With an eye for detail and a passion for the brand, a successful barber will display an impeccable standard of haircuts, wet shaves and other barbering services whilst maintaining an overview of the profitable running of the Murdock London concession as a whole. All Barbers must have NVQ levels one and two in hairdressing to be considered. The NVQ in Barbering is an advantage, but not essential. We provide extensive in-house training on shaving, facial hair, facials and other men’s grooming services. We expect that all our barbers partake in our training programme and are constantly working with our training manager to progress and learn new skills.

 

Key Duties Include:

Customer journey - Greeting and seating clients.

Ensuring that client’s experiences are thorough and enjoyable.

Maintain the highest standards of personal grooming, appearance and etiquette.

Maintaining the barber-shop floor. (Keeping the floor clean and the barber stations equipped).

Preparing clients for their service (Gowning-up, washing hair).

Maintaining good stock levels in store and having a strong knowledge of all Murdock products.

Communicate regularly with head office team to ensure company strategy is well executed.

Adhere to company processes and procedures at all times whilst always seeking to explore new opportunities and develop existing clientele base.

Using the appointment system to take bookings, checking-in and out clients.

Keeping the stations stocked with clean and folded towels.

Maintain exceptional standard of housekeeping and hygiene in line with health and safety protocol.

 

Sales Assistants

We are looking for passionate and experienced Sales Assistants with an eye for detail and a strong sense of style. Acting as brand ambassador and first point of contact with our clientele, you must have a fantastic understanding of building and maintaining good relationships. Excellent communication skills are vital along with strong interpersonal skills. Exceptional customer service is a must and you will be proactive at all times offering a bespoke experience to all of our individual customers.

 

Key Duties:

The sales assistants' key focus will be to drive retail sales and maximise opportunities through good organisation and understanding of our products and services.

The successful candidate will come from a background of working toward and achieving sales targets, as well as bringing enthusiasm, style and finesse, to the team.

You will be responsible for setting a high standard of visual merchandising to raising standards of product presentation, housekeeping and hygiene.

Adherence to opening and closing procedures accurately logged and completed.

Effective management and awareness of stock levels is vital to ensure minimal shrinkage and correct usage.

They will happily share their product and brand knowledge to ensure that each customer is looked after, from start to finish.

 

Other Tasks:

Adhere to company processes and procedures at all times whilst always seeking to explore new opportunities and develop existing clientele base.

Using the appointment system to take bookings, checking-in and out clients, offering clients beverages and making sure they are comfortable in the surroundings.

Keeping the stations stocked with clean and folded towels.

Maintain exceptional standard of housekeeping and hygiene in line with health and safety protocol.