Murdock London offer three delivery options to our customers in America: Standard, Second Day and Overnight.
Customers will be contacted directly should we be unable to process orders in these timeframes.
Customers will be contacted directly if we are unable, for any reason, to process an order in the allocated timeframe.
During peak seasonal periods, please allow up to 5 business days after we have accepted your order for your order to be processed and then sent out for delivery.
If you miss your delivery and do not receive a delivery card or no date is provided, please contact us.
Upon receipt by us of your undelivered parcel, we will email you to confirm and the email will provide you with the option of re-delivery or refund.
If your order has failed to be delivered due to you providing incorrect delivery information, you may be required to pay a charge in order for your package to be re-dispatched.
If we fail to receive a response from you two days after we sent the email offering you re-delivery or refund options, we will issue an automatic refund. You will receive confirmation of any refund following the requested or automated refund.
Returning an order
We hope you will be thoroughly charmed with your purchase. However, if for any reason you are not, we are happy to offer you a refund.
Please return your order to us within 14 working days from purchase if it is unwanted and 30 days if any of the goods are faulty. Please return unopened, unused and in original condition.
In the interests of hygiene, we are unable to accept any items that have been used or with broken seals.
We reserve the right to refuse a refund if your item(s) are non-saleable.
It is our customers’ responsibility to cover the initial cost of a return shipment. Please ensure a tracked service is used and a tracking reference and receipt is kept for proof of purchase.
All online purchases must be returned to:
5050 Rondo Drive
Fort Worth, TX. 76106
All online purchases intended for refund must be shipped to the above returns address and cannot be returned in store. All in-store purchases must be returned to the store location at which the purchase was made. If you have any further questions please email: [email protected]