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Privacy Policy

1. Your Privacy

Murdock Limited ("Murdock London") is committed to respecting and protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - i.e. arranging for an online order to be processed and sent to you by our warehouse team and delivery couriers.


2. Your Consent

When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes: 

a. Maintaining your registration.

b. For statistical purposes to improve this Website and its services to you.

c. To serve website content to you.

d. To administer this Website.

e. To notify you of products or special offers that may be of interest to you.

f. To send you information by post or email. 

It is in our legitimate interests to use your information in the manner described above to provide you with our services. We consider this data processing to be proportionate and not prejudicial or detrimental to you.

Should you no longer wish to receive emails from us you can unsubscribe via an unsubscribe link at the footer of any Murdock London email. Alternatively, please email concierge@murdocklondon.com to request your removal from our database.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Murdock London website.

 

3. Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.


4. Contacting Us

 
Murdock Ltd is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Murdock holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

If you have concerns about how we manage your personal data, you can make a complaint to the UK Data Protection Authority, the Information Commissioner’s Office. You can find their contact details here: https://ico.org.uk/global/contact-us/.


5. Contact

Murdock Ltd, 18 Monmouth Street, London, WC2H 9HB.

Email: concierge@murdocklondon.com

Tel: 020 3393 7946

Murdock Limited is a limited company registered in England with registered number 05608733 and VAT registered number GB876983546. Our registered office address is Unit 1 Old Station Approach, Leatherhead, Surrey, England, KT22 7TE.


6. Rakuten

Rakuten Advertising is a third-party company using website cookies. Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links

To opt-out/change choice of your marketing preferences (this can be through third parties like the NAI/DAA) Please see NAI for more information https://optout.networkadvertising.org/

Privacy policy: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

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