Shipping policy

SHIPPING

UK Standard Delivery

1. Murdock London offer FREE standard delivery on all orders over £40.

2. After we have accepted your order, please allow up to 3 business days to process your order prior to us sending your order out for delivery (unless you have purchased Next Day Delivery).

3. Customers will be contacted directly should we be unable to process orders in this time-frame. During peak seasonal periods, please allow up to 5 business days after we have accepted your order for your order to be processed and then sent out for delivery.

4. During seasonal periods and bank holidays, delivery times may naturally vary.

5. Unfortunately we are unable to deliver orders to Armed Forces addresses.

Next Day Delivery (available for certain UK addresses only)

1. Almost all of our UK customers can benefit from the Next Day Delivery service option. However, if you live outside the mainland UK isles or in a remote mainland area, there may be a restriction on this service based on your postcode. We aim to deliver the next working day but deliveries to certain postcode areas may take longer.

2. Subject to these terms, all customers that place an order for goods before 13:00pm and purchase Next Day Delivery will have their purchase packaged and sent for delivery the same day (Monday - Thursday) and can expect to receive their parcel the following business day. Any Next Day Delivery orders placed after 13:00pm will be processed and shipped the following business day. Next Day Delivery orders placed on a Friday, Saturday, Sunday or on Bank Holidays will be shipped the next available business day.

3. A tracking number will be provided upon dispatch of your order via an emailed tracking link.

4. If you are not in to receive your order, a card will be left for you to collect at your local sorting office or to enable you to re-arrange delivery.

Failed Delivery

1. You should be left a delivery card informing you how to arrange re-delivery or collection.

2. For our UK customers, your parcel will be kept with our delivery provider for the period of time stated on any delivery card before being returned to us. For our international customers your local delivery provider should state on their delivery card how long they keep your parcel before it is returned to us. If you do not receive a delivery card or no date is provided, please contact our weborders team.

3. Upon receipt by us of your undelivered parcel, we will email you to confirm and the email will provide you with the option of re-delivery or refund.

4. If your order has failed to be delivered due to you providing incorrect delivery information, you may be required to pay a charge in order for your package to be re-dispatched.

5. If we fail to receive a response from you two days after we sent the email offering you re-delivery or refund options, we will issue an automatic refund. You will receive confirmation of any refund following the requested or automated refund.